Case Study: Seamless Umrah for a Family of 7 – Solving Transport & Visa Challenges

Background

At DIY Umrah, we are committed to ensuring every pilgrim enjoys a stress-free journey, no matter how complex the situation. Recently, we handled the Umrah journey of a family of 7 members, including children. They needed two rooms (one triple + one double) and smooth visa + transport arrangements.

The Challenge

During the visa application, a complication arose:

✅ The Nusuk system requires 7 beds to issue visas.

✅The service provider demanded an upgrade with extra costs, which the family didn’t want.

✅ Transportation providers refused to accept two different visa types (BRN + premium), fearing Nusuk permit issues. This could have easily turned into a stressful situation for the family — but we didn’t let it.

Our Solution

We took complete responsibility, ensuring the family didn’t face any headache:

✅ Visa Management – We processed one visa through BRN and secured another premium visa. Importantly, we absorbed the additional cost ourselves, keeping our commitment to the customer’s original budget.

✅ Hotel Coordination – Arranged exactly what they requested (triple + double rooms) without unnecessary upgrades.

✅ Transport Resolution – Partnered with our trusted transport provider who agreed to handle two different Nusuk permits and ensured smooth airport-to-hotel transfers.

Our Commitment: Customer First

At DIY Umrah, we believe our pilgrims should focus only on their prayers — not on backend issues.
During this case, when a service provider demanded extra charges for hotel upgrades and premium visa processing, we absorbed the additional cost ourselves.
The family paid exactly what was committed, with no surprises or hidden fees.
This ensured they enjoyed a smooth, stress-free journey without any headaches.

Why It Matters

This story shows that at DIY Umrah:

• We never break our word — a committed price stays a committed price.

• We take care of all backend headaches so customers only see smooth service.

• Trust and commitment are more valuable than short-term profit.

Inspired by This Story?

👉 Ready to travel for Umrah without stress?
Let us handle the visas, hotels, and transport while you focus on your spiritual journey.

FAQ

Q1. Did the family have to pay extra for the hotel or premium visa?

No. Even though backend providers demanded extra, DIY Umrah absorbed those costs. The family paid exactly what was committed, with no hidden charges.

Q2. How was transportation managed with two different visa providers?

We coordinated with our trusted transport partner who arranged dual permits, ensuring smooth airport-to-hotel transfer without any delays.

Q3. What makes DIY Umrah different from other Umrah service providers?

We focus on “customer-first” service. Our commitment means pilgrims never face last-minute price changes or stress — even when unexpected issues arise, we handle them on the backend.